IT and Digital Service Hub Technician

The starting salary for this position is £29,291 per annum for working 36 hours per week. This position is offered on a 7-month secondment or fixed-term basis.

Our dedicated IT and D Service Hub Team provide first line support to keep Surrey County Council's 11,000 strong workforce working when it comes to IT. Our team are integral to keeping our staff providing vital services to the residents of Surrey, it’s as simple as that.

With the largest workforce in Surrey and a diverse range of different technology and software supporting our staff to do their jobs, the queries and support needed is often challenging but rewarding if you are motivated by helping people and solving problems.

On a day-to-day basis you will be putting your IT knowledge and customer service skills to the test by providing technical support to help solve queries, working where needed with 2nd and 3rd line support teams. We also welcome and encourage our team to contribute and develop ideas that mean we are always getting better and enhancing the service we provide.

Sounds challenging but rest assured you will be well supported when it comes to training and development by a friendly and positive team who pride themselves on delivering a great and appreciated service to the council.

To be shortlisted to interview, your CV and personal statement will evidence with examples (where relevant):

• Excellent communication skills
• Ability to prioritise and manage different work
• A commitment to / passion for delivering first class customer service
• IT knowledge – experience of using software packages, including call-logging systems and experience of troubleshooting and working in an IT support environment

We support agile working, however we do ask our colleagues to attend our office in Woodhatch Place, Reigate, typically for a minimum of 1 day a week as part of the customer-facing service we provide. 

The job advert closes at 23:59 on 8th August 2022 with interviews to follow.

Contact Details

For further information please feel free to contact David Laidlaw by e-mail at david.laidlaw@surreycc.gov.uk.

We look forward to hearing from you!

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.