We are seeking a strong individual to bring excellent customer service and high standards to our car parking service. Working across the Borough and within a busy operations office, you will help keep our multi-storey and surface car parks running smoothly, providing excellent customer care under sometimes demanding situations and enforcing parking regulations in our car parks.
You will provide direct customer care from our Main Square car park office either by phone, intercom or face to face. Full training will be given on our ICT systems, payment systems and pay stations.
You will also be expected to provide information on car park related matters to the public throughout your role.
The post is to cover Saturdays and Sundays only and will involve substantial lone working. You will be self-confident, have excellent customer facing skills, be practical and presentable, have a current driving licence to carry out mobile patrols and be willing to gain knowledge of parking legislation, equipment and enforcement.
There is a Recruitment & Retention Allowance of £1,040 (pro rata) per annum for this role.
Benefits include 23 days annual leave (pro-rata), Local Government pension scheme, and free parking.
For an informal chat about the position please call Eugene Leal on 01276 707479.
Those currently at risk will be given priority.
Closing date: 4 September 2022
Interview Date: w/c 12 September 2022
How to Apply
Please apply online via the link provided.
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.
All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.
For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.
If you have any further enquiries please email firstname.lastname@example.org or telephone 01276 707126.
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