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This Vacancy has closed.

Travel Assistance Officer

  • Employer: Surrey County Council
  • Reference: orbis/TP/483/24921
  • Published: Thu 16/06/2022, 9:47 AM
  • Closing on: Fri 01/07/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £27,991 per annum
  • DBS Check: Yes
  • Location: Woking

The starting salary for this position is £27,991 per annum based on a 36 hour working week. The role is offered as a 12 month fixed-term contract or secondment opportunity.

As part of the Travel Assistance Team, you will be responsible for assessing eligibility for travel assistance for children with both SEND and mainstream children and young people. This post is set within the Travel Assistance Team, who work with the Transport Coordination Centre. TCC are responsible for ensuring travel assistance arrangements are in place if a child or young person is eligible. Both services sit under the Commissioning directorate.

As part of this important role, you will have regular written and verbal communication with parents, schools (including Headteachers), other internal Surrey teams and other local authorities. You will be on hand to provide advice and support to applicants on individual travel assistance applications as well as provide advice on Surrey’s travel assistance policies. You will consider requests for solo routes and Passenger Assistants based on individual need and prepare the written case for travel assistance appeals and prepare safety of route referrals.

In this role you will work with the team to ensure that applications are processed in accordance with deadlines and that Surrey’s statutory duties are met. You will have regard to travel assistance legislation and guidance and Surrey’s policies and processes relating to home to school travel assistance.

You should have some practical experience of working within the SEND service area or home to school travel assistance and will have some understanding of the legislation and guidance governing home to school travel assistance. Importantly, you will have experience of working effectively and flexibly as part of a team, the ability to manage and prioritise a caseload and be able to work effectively under pressure to meet deadlines.

We are looking for someone who has experience of handling difficult situations and has effective written and verbal communication skills that have been honed to deal with a diverse range of customers and partners. You will have the ability to identify process and service improvements and to work within a team to implement effective change, supporting others as necessary.

The ability to make decisions to ensure effective use of budget and resources, negotiating and influencing successful outcomes will be important. You should possess thorough IT skills, (including Word and Excel), experience of using and updating database management systems and be familiar with the principles of safeguarding and data protection.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

Additional Information

The job advert closes at 23:59 on 30.06.2022 with interviews to follow.

A basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role.

Contact Details

For an informal discussion about this role please contact Chris McShee via email at chris.mcshee@surreycc.gov.uk. We look forward to receiving your application.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

  • Employer: Surrey County Council
  • Reference: orbis/TP/483/24921
  • Published: Thu 16/06/2022, 9:47 AM
  • Closing on: Fri 01/07/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £27,991 per annum
  • DBS Check: Yes
  • Location: Woking

Vacancy Location