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This Vacancy has closed.

Customer Services Officer (Career Grade)

  • Employer: Waverley Borough Council
  • Reference: DFD/22/198227
  • Published: Mon 30/05/2022, 17:00 PM
  • Closing on: Fri 24/06/2022, 9:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Salary range £21,937 to £27,183
  • DBS Check: No
  • Location: Godalming - Surrey, Surrey

Are you eager to develop a career in our Customer Services Centre?

Are you looking for a role with variety and the opportunity to deliver a high standard of service to our customers across the Borough?

Would you like to be part of an experienced and enthusiastic team?

We are looking for an enthusiastic Customer Services Officer with excellent communication skills who will take ownership of the customer journey, responding promptly and effectively to customer enquiries.

You will be the first point of contact for external and internal customers, responding by phone, email and in person to enquiries relating to a wide range of Council services, resolving or escalating these as necessary and updating customer records accordingly.

This is an excellent platform for you to progress your professional career in Customer Services.

To be eligible for the salary increase/career grade progression, you must meet your Performance Agreement Targets as part of our Career Development Plan and comply with the Council’s code of conduct.

We are recruiting 1 full time post, 37 hours per week. However, all applications will be considered.  

For an informal discussion about the post, please contact Helen Bower, Customer Services Centre Manager, on 01483 523220 or by email: Helen.Bower@waverley.gov.uk, or email Ailie Santer, Customer Services Centre Team Leader: Ailie.Santer@waverley.gov.uk

We do not accept CVs without a completed application form. Strictly no agencies please.

Closing date for applications: 9:00am on Friday 24th June 2022

Interview date: Friday 1st July 2022

Please note we do not accept applications after the time given on the advert.

 

Downloads

  • Payscales 2021-2022
  • Payscales 2022 - 2023
  • Welcome Letter
  • Job Description & Person Specification
  • Terms and Conditions
  • Employer: Waverley Borough Council
  • Reference: DFD/22/198227
  • Published: Mon 30/05/2022, 17:00 PM
  • Closing on: Fri 24/06/2022, 9:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Salary range £21,937 to £27,183
  • DBS Check: No
  • Location: Godalming - Surrey, Surrey

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