Registration Support Officer

The starting salary for this role is £24,780 per annum for working 36 hours per week.

Do you have a genuine passion for people? Would you enjoy working in a dedicated and rewarding environment? 

The Surrey Registration Service is seeking a full time Registration Support Officer (RSO) for Guildford Register Office, to join us on a 12-month fixed term contract.

Surrey County Council is one of the largest and most dynamic local authorities in the UK, serving a population of 1.2 million residents. The Surrey Registration Service is responsible for the registration of 19,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year.

For this exciting role, we are seeking people with a high level of personal accountability, who will be good team players, and who can demonstrate excellent time management skills together with a flexible and positive approach to their work.

The position is offered as follows:

In this role, you will be required to deputise for the Registrars in registering births and deaths, and completing the preliminaries to marriages and civil partnerships. As well as using bespoke Registration Systems, you will be required to use electronic diaries and booking systems and manage Excel accounts. 

Your day-to-day duties might include:

• Interviewing parents and relatives after a birth or death
• Completing computerised and paper records
• Issuing birth, death and marriage certificates
• Informing the coroner if there are any suspicious circumstances surrounding a death
• Collecting statistics to send to the General Register Office
• Taking payment for copies of certificates
• Keeping accurate records

With the ability to operate within a team environment, as well as independently, you will have a proven ability to communicate effectively with a wide variety of people. As well as this, you will have a good understanding of the provision of front-line customer service and experience of working with IT packages, particularly Microsoft Word and Excel, to a high standard. Clear, legible handwriting is also required. 

Although this role involves registering births, deaths and notices, previous experience of this is not required as full training will be given.  

You will be required to perform your day-to-day duties in accordance with the Births and Deaths Registration Act 1953. Registration officers are personally responsible for their duties performed under this act and associated legislation. Any breach of this act and associated legislation committed by a registration officer, is a statutory offence.

To be shortlisted for interview, your application will clearly evidence the following: 

• Ability to relate to people from all backgrounds and cultures
• Your tact, patience and empathy, for dealing with people who may be distressed
• Ability to understand and apply rules and laws
• That you have clear and accurate handwriting
• Ability to work under pressure
• Administrative skills

You must also hold a full driving licence with appropriate business insurance cover and have the use of a car, as you may be required to travel anywhere in Surrey.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

The job advert closes at 23:59 on 29th May with interviews to follow. If your application is shortlisted, you will be invited for an interview and technical assessment which will include an IT skills test.

This is a 12 month secondment / fixed term contract.

A Basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role.

Contact Details

If you wish to discuss the position further, please contact Avril Itani, Registration Area Manager at Guildford Register Office, on 01483 518264 or at avril.itani@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.