Following a review, this exciting new role has been created to provide a high level of customer service to join our Customer Services Team based at the Civic Centre in the heart of Addlestone’s regenerated town centre. The post-holder will be responsible for the day to day operational management of the two Customer Services Teams, committed to helping customers with their enquiries and supporting them when they access council services. In addition, you would be responsible for dealing with the more complicated enquiries and first stage complaints. The successful applicant would also work with the Customer Services and Parking Manager, partners and other staff to drive business transformation to support service improvement, challenging existing service delivery models and championing new ideas.
You will be working in a fast- paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focussed, and professional irrespective of whether you are handling enquiries over the telephone, in person at the Civic Centre, or by e-mail or post. You will be handling enquiries across a broad range of Council services, and will receive specific training that will enable you to handle some services in more depth
We are looking for a flexible, well organised individual with an ability to learn complex legislation and experience of working with various IT systems. Good numerical reasoning skills, an ability to work under pressure and a willingness to collaborate with innovative working methods are all essential. The post holder would also need to be self-motivated, with good IT literacy and customer-relationship management skills.
If you think that you have what it takes to excel in this role then we’d like to hear from you.
Please apply online at www.surreyjobs.info. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment on the website. If it is difficult for you to apply online please contact Human Resources. Email: firstname.lastname@example.org Telephone: 01932 425527
We welcome applications from all sections of the community. Please provide an email address where possible as you will be contacted by email if you are selected to attend for an interview.
Closing date: 23 May 2022 at midnight
Interviews: 8 June 2022
How to Apply
If you believe you meet the above criteria and want to be part of this exciting journey, please apply by clicking on the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment. In addition please upload your CV together with an accompanying statement outlining how your knowledge, skills and experience match the requirements of the role.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH. Email: email@example.com. or Telephone: 01932 425516.