The starting salary for this role is £21,943 per annum, working 36 hours per week based at Dakota, 11 De Havilland Drive, Brooklands in Weybridge with the opportunity to work at home for 3 days per week following your induction period.
We have two vacancies available: one permanent full-time and one 12-month fixed term full-time.
Following the restructure of our Children, Families and Learning directorate in 2019 we are looking for enthusiastic people, who are passionate about providing excellent customer service, to work in our Children’s Request for Support Team.
The Request for Support Team is part of Surrey Children's Services Single Point of Access (C- SPA), the 'front door' to Children's Services. You will be working in a fast-paced environment, where the diverse experience and backgrounds of children and families are recognised and respected.
You will be a highly organised, confident communicator with a professional and flexible approach to your work. You will have the ability to interact positively with families and professionals by putting them at ease and displaying understanding and empathy. You will have the resilience to cope with sensitive and at times disturbing information and be able to prioritise whilst working under pressure multi-tasking across IT systems, databases and tasks.
You will understand your responsibility to safeguard confidential information and respect the privacy of families. Satisfactory DBS clearance will be required.
As the public voice of the Council you will have an extremely important role to play, which demands a positive and proactive attitude. You will provide high quality and efficient support, to enable the smooth running of the Request for Support Team. You will screen calls from the public and partner agencies, to identify whether they are appropriate, and signpost where necessary.
You will input electronically received information into appropriate databases and ensure that information is sent to Children’s Services and early help teams in a timely manner.
You will be operating in sometimes challenging and emotionally charged situations, therefore you must have the resilience to cope with sensitive and at times disturbing information and be able to prioritise and remain calm whilst working under pressure.
To be shortlisted to interview your CV and personal statement will clearly evidence:
- Experience of providing high levels of customer care and professionalism
- Excellent IT skills and ability to use databases to a high standard of accuracy
- A strong eye for detail
- Ability to work effectively and flexibly and as part of a team
- Excellent spoken and written English
- Effective communication and interpersonal skills
- Ability to travel to Brooklands, Weybridge for at least 2 days per week following induction period.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Additional Information
The job advert closes at 23:59 on 22/05/2022 with interviews to follow.
A basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.
For an informal discussion about the vacancies please contact Claire Thomas at email@example.com.
We look forward to receiving your application, please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.