Safe & Settled Officer (Hospital Discharges)
We are looking for a highly motivated and enthusiastic person to work with our Safe & Settled Co-ordinator. As a support officer you will be based in the community supporting patients recently discharged from hospital. Safe & Settled is a new service that will be based at the Royal Surrey County Hospital and will be managed by the Guildford & Waverley Care & Repair Team. The aim of the service is to help facilitate safe and timely discharges for older and vulnerable residents living in Guildford & Waverley. After a period of settling back home the Safe & Settled support officer will offer further support, sign posting patients to appropriate community services to enhance patient’s wellbeing and reduce loneliness and isolation.
Job Profile
What will be doing on a typical day
- Complete daily visits to patients - Prioritise as appropriate
- Follow discharge support plans
- Record case notes on each visit
- Ensure patient home environment are appropriate
- Referrals to Guildford & Waverley Borough council services
- Referrals to Voluntary sector
- Undertake wellbeing telephone calls for low need patients
- Review wellbeing calls with Co-ordinator and prioritise levels to high/moderate/low risk
- Report concerns to Co-ordinator if a patient presents unwell, not eaten or taken medication etc
- Liaise with patients and family members to offer advice and guidance
- Support the promotion of Safe & Settled in the community
- Knowledge and understanding of Surrey County Council safe guarding procedures and the skill to identify vulnerable adults
- Responsible for accurate recording of Safe & Settled outcomes
- Adhere to policies and procedures that underpin the implementation of the Safe & Settled service
At minimum you will need
Experience from one of the following ranges of multi-agency statutory and voluntary employment backgrounds eg: Social Worker / Assistant, family support worker, health or social care reablement assistant, Health or Social Occupational Therapy assistant / Technical Instructor
Educated to Level 2/3 vocational training trusted assessor, or equivalent
- Ability to take a practical approach to supporting older and vulnerable patients
- Ability to carry out informal assessments in the home in partnership with families, using observational skills and having good problems solving skills
- Ability to work effectively on own initiative, prioritise workload and meet deadlines
- Willing to work outside normal office hours on occasions
- Ability to travel extensively within the boroughs of Guildford & Waverley
- An enhanced DBS disclosure and a Children and Adults barred list check will be required for this role
- Car driver and access to own vehicle essential