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Job Details

This vacancy has expired and is for reference only

Housing Support Officer (Post 04.241)

  • Reference: SU4/18/57243
  • Published on: Tue 27/03/2018 15:08 PM
  • Closing on: Mon 16/04/2018 23:55 PM
  • Working Pattern: Full Time, Permanent
  • Hours: 37 hours per week.
  • Salary: £22,567 - £26,101 per annum (effective from 1 April 2018)
  • DBS Check: Enhanced
  • Location: Millmead House Offices, Millmead, Guildford GU2 4BB
Guildford Borough Council logo

Are you a pro-active, motivated and confident individual who is seeking a challenging, yet rewarding, role in sheltered and supported housing. If the answer is “yes” then we’d love hear from you.

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside which includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

What’s in it for you?

With some 900 employees, we are a hugely diverse organisation delivering a wide range of services and employing people with an even broader range of skills. We are eager to attract the best so we provide excellent training opportunities, flexible working arrangements including the ability to vary your start and finish times and take flexi days (by agreement). We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets. This role has an annual leave entitlement of 22 days plus bank holidays.

What you’ll do on a typical day:

  • Carry out initial assessments of tenants, identify their support needs and seek to meet those needs
  • Ensure tenants’ income is maximised, they remain safe in their home and community and are offered opportunities to enhance their physical and mental wellbeing
  • Review support plans periodically
  • Maintain regular contact with tenants to monitor their health and wellbeing and deal with any concerns as appropriate
  • Liaise with tenants, their families and other internal and external partner organisations as appropriate
  • Report and monitor on site repairs
  • Undertake smoke alarm and emergency pull cord checks
  • Complete day to day administrative tasks, responding to correspondence and emails
  • Maintaining records and recording tenant contact appropriately
  • Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management, income collection and monitoring and enforcing conditions of tenancy.

What you need to succeed in this role:

At a minimum, you will be able to demonstrate:

  • Previous experience in housing or community care
  • An understanding of the needs of older and vulnerable people locally
  • The ability to manage complex and difficult situations in relation to vulnerable client groups
  • The ability to co-ordinate and review tenant’s support plans, enabling them to live as independently as possible
  • An ability to demonstrate sound judgment in a wide range of situations
  • A proactive, practical, flexible approach
  • Excellent interpersonal and communication skills
  • Confidence in dealing with people at all levels
  • Conscientious attitude and attention to detail
  • A good standard of numeracy and literacy
  • Strong administration and IT skills
  • An ability to work autonomously as well as part of a team
  • Some experience of housing management is desirable but not essential

It would be great if you also have:

  • Access to own transport during working hours in order to travel across the Borough to clients’ homes which are not accessible by public transport

An enhanced DBS check will be required for the successful applicant.

If you would like an informal discussion regarding this post please phone Kerry Abbs, Team Leader Housing Support Services on 01483 444173.

Closing date for applications: 16 April 2018

Interview Date: 25 April 2018

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