About the role
Are you passionate about delivering great customer service? Are your communications skills second to none? If so, this could be the job for you. Mole Valley District Council’s Customer Services team handles a wide range of customer enquiries and prides itself on its ability to resolve the majority of these at the first point of contact. Working as part of a busy team, you will respond to enquiries received mainly over the telephone, but also via email and face to face at the Council’s main offices at Pippbrook in Dorking and at the HelpShop in Leatherhead.
We currently have a vacancy for the right person to work in this challenging and varied role.
The hours of work are 20 hours a week, working 9.30 am – 2.30 pm Tuesday to Friday. There may also be a requirement to work occasionally on a Saturday at the HelpShop as part of the rota.
In addition you will be required to attend an evening team meeting (5 - 7pm) once a month for which time off in lieu will be given.
You need to be committed to delivering great customer service and be a confident team player. You will possess excellent communication skills and have experience of taking responsibility for issues and seeing them through to conclusion. You will be providing information on a wide range of Council business and as such should be prepared to learn a great deal about the different service areas within the Council.
The role can be busy and demanding and you will need to be prepared to handle high volumes of telephone calls and personal visits professionally and courteously, even when under pressure. You will be required to use our Customer Relationship Management system (CRM) to record and update all customer enquires (training will be provided) and be a competent user of Microsoft Office. You should also have a flexible approach to your working hours, days and location.
For an informal chat about the role, please contact Simon Gibbs (Customer Service Team Leader) on 01306 879277. Alternatively you can contact HR at firstname.lastname@example.org
Closing date for applicants: Monday 6 November at 12 noon.
Interview dates: 14 or 15 November 2017
Armed Forces and Reservists
MVDC is supportive of employing those who have previously served, or are currently serving, in the Armed Forces.
Prevention of illegal working: Immigration, Asylum and Nationality Act 2006
It is a criminal offence to employ someone, aged 16 or over, who has no right to work in the United Kingdom, or no right to do the work the organisation is offering.
If appointed The Council will require evidence to establish a person’s right to work in the United Kingdom.