Employer:Royal Borough of Kingston Upon Thames
Reference:RBK/08/0174
Salary:£17,160 - £19,470/£22,428 pa (pay award pending)
Hours:36
Working pattern:Full Time, Permanent position
Location:Guildhall, Kingston
Closing date:24/10/2008 23:59 PM
This is a trainee post and you will be trained on the administrative functions of the Council Tax team and progress to learn the full range of Council Tax Officer duties.
You will be part of the busy Council Tax Team and when fully trained your main duties will include: amending the Council’s records for changes in customer’s circumstances, granting discounts, exemptions and issuing reminders, final notices, summons etc to ensure efficient collection. The post involves a high degree of customer contact both over the telephone and at the reception desk therefore excellent customer care and communication skills are essential.
All work is processed via desk top computers, including viewing documents, which are all held electronically. You must therefore be happy to work on a PC for a substantial part of the working day.
You will need to be able to work under pressure and organise your work to meet both output and accuracy targets. You will have good written and numeric skills together with the ability to learn quickly the regulations and procedures necessary to fulfil this role. You must enjoy working in a busy office environment.
If you have the right skills you do not need any prior experience in revenue administration as full training will be given. You need to have attained 5 good GCSE results or equivalent.
You will be expected to start at the bottom grade. When the full range of council tax duties have been acquired and you are proficient, you will progress along the grade with a commencing salary of £19,470 and work to the top of grade over a period of years as experience and expertise develops.
Interviews: 6th November 2008
An Equal Opportunities Employer. To download background information please click here. To download Terms and Conditions please click here.
