We are looking for someone to join our team on a two-year fixed term contract to manage our Customer First programme. The Customer First initiative will involve the transformation of the whole organisation, including organisational structure, ways of working, behaviours and culture, to a new operating model, underpinned by significant investment in new technology and a renewed focus on the customer experience. This will ensure that our residents can access services in a way which is convenient for them. That wherever possible their queries are resolved at the first point of contact and our internal processes are even more efficient and cost effective, generating substantial savings.
This role is based at our offices in Oxted. Reporting to the Chief Operating Officer, you will be responsible for the programme management of Customer First. This will include the planning, co-ordination, implementation, and performance management of the Council’s Customer First initiative. This will involve working closely with Members, Corporate Management Team (CMT), service managers, staff across the organisation, as well as leading and managing the programme implementation team. It will include working with suppliers providing technological and consultancy support.
You will lead on defining and project managing the work streams to take the programme forward, monitoring activities and outcomes, managing inter-dependencies and programme risks and issues.
Interviews will take place on Wednesday 17 May
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