Employer:Tandridge District Council
Reference:RER335F
Salary:£19,980 - £24,159 pa
Hours:37 hours per week
Working pattern:Full Time, Permanent position
Location:Council Offices, Station Road East, Oxted
Closing date:13/10/2008 12:00 PM
The purpose of this role is to perform a quality administrative and customer focused service for the Benefit section.
Duties include:
- dealing with customer queries including checking and pre-assessment of submitted claims and documentation
- providing advice on available benefits, Council Tax discounts and Council Services as appropriate
- assessing benefit claims including notified and known changes of circumstance
- refering any doubtful claims or documents to the Fraud Officers or vulnerable claimants for a welfare visit
- maintain the stock and display of information leaflets, office forms and documents
- compiling statistics for report to the Benefit Manager or Government department as appropriate
- carry out duties concerning the recovery of overpayments
The successful applicant will be educated to GCSE standard or equivalent incuding English and Maths and must be IT literate. You should be friendly, patient and caring and responsive to individual needs and should have experience in customer service environment.
Tandridge District Council is an Equal Opportunities Employer. Please note that we will only consider applicants who have the necessary authority to work in the UK, and that we can only reimburse interview expenses from a location within the UK.
