Joining the Local Delivery and Customer Services Group in this important role, you will assist the team in providing efficient administrative and financial support. You will assist in the delivery of customer service systems to ensure high quality service for Surrey residents.

You will help to operate a front line service for both telephone and personal callers and will make use of business and customer care systems, such as CONFIRM. You will also oversee transactions with the Shared Service and Contact Centre.

Additional duties include dealing with incoming and outgoing correspondence, dealing with the administration of all licence requests, data entry and assisting with Freedom of Information Act enquiries.

With experience in an administrative role, preferably in Local Government, you will be IT literate and accustomed to working with the public. Good customer care skills are essential and you will be able to work well as part of a team.

For an informal discussion about this role, please contact Angela Reed on 01372 832159

In line with the County Council\’s policies, Surrey County Council employees who are vulnerable to redundancy and meet the essential criteria for the post will be given priority in the selection process.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment

Closing Date: 17 September 2010